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Red Key lets Rogerstone run…

Red Key lets Rogerstone run…

So what possible correlation could there be between one of South Wales’ fastest growing letting agents and one of its seasoned local Rugby Clubs? Well in actual fact there are loads of similarities, lessons and quirks which could be highlighted but I have chosen to touch on just three: History, Strategy, and Passion.

History: the rugby club began as result of its success as a Grammar School team in the early 70’s leading them to continue playing together after they left school. A colourful decade of touring, scoring and the crowds roaring culminated in a notorious ‘on-pitch’ scuffle and the formation of Rogerstone RFC in 1982… The club ceased to trade passes in 1996 until it was reformed in 2005 and has now reached the dizzy heights of the WRU League 6 East. Likewise Red Key Property Services has seen many changes during its time and was born out of its owner’s desire to escape the scuffles and notoriety of some of the larger players in the housing market. It has also moved further afield in recent years and now proudly resides its new South Wales office as well as retaining its original Watford operation.

Strategy: Surely there is no other team event on earth where success depends so much on the ability to channel power, pace, skill and sheer determination into a well-planned tactical strategy, than letting out a property. Consider the strength of character it takes to know every tiny legal detail that needs to be addressed; the speed and accuracy which needs to be employed to make sure that information is passed into the right hands at the right times; and the persistence to see each deal through to the very end. Rugby can be a tough game too…

Passion: Local teams like Rogerstone RFC don’t play for huge salaries and bonuses; they play for their fans and their own personal love of the game. They know that it matters to those that come out on a cold Saturday to watch; and that’s why they always give their best. They simply do not want to let anyone down. We can’t promise that we will always win; let’s be honest life does not work that way. But we can promise that no one will ever match our commitment to our customers; and we will always work “with, alongside, and for” each and every one of them to ensure they have the best chance of a victory wave.

 

Commitment to the Customer that should be noted

Since the initial telephone enquiry I cannot fault Sam's professionalism and effort that he has shown. From the viewing through the process og getting to moving in he has worked hard on my behalf, contacting me out of hours when required and generally showing a commitment to the customer and company that should be noted. At one one point I was panicked and was looing at a different property however Sam reassured me of the process and worked hard for me, an attitude that kept this rental with your company. Once again my thanks to him and your organisation and look forward to a happy tenancy. James R.

Excellent Customer Service

Just a little thank you for all your help over the last couple of weeks. I have received excellent customer service and will always recommend Red Key. Vicky G

Just wanted to go on record and say thanks

Just wanted to go on record and say thanks for all your help with Maes Y Ffynnon. A great result to get them acquired and rented out in such short notice! David J

Customer service above all else

Refreshing to see an approach that puts customer service above all else. I will not hesitate to recommend you to others! David G

I would like to say a big 'thank you'

I would like to say a big 'thank you' for all the great help from you. Thank you so much and sorry to have caused so much inconvenience for you. Could you also help to convery my thanks to Jamie and the team who gave me so much help. I would definitely recommend any of my friends/colleagues to rent the house through Red Key in the future. Heng Y

Thank you for processing all the paperwork

Thank you Red Key Lets for processing all the paperwork in time for me to move in at the weekend. The flat is fantastic and very comfortable! Gareth H

Thank you for your professionalism

Thank you Jamie for your professionalism and the way in which your company dealt with the sad passing of Pauline P. My wife and brother-in-law much appreciated how simple and easy you made the handing over of the property.  David M

Fantastic Property Rental Service!

Thank you for the excellent service provided by Red Key Property Services whilst recently letting my property. The service I received from the start, and still ongoing, has always been professional and efficient. After instucting Red Key to let my house I had fully vetted tenants and a deposit within two weeks. During those two weeks you kept me informed with any feedback from any viewings and provided advice all the way through the process. I would not hesitate in recommending Red Key and your fantastic service to anybody looking to rent their property.  Craig J

 

Quality Service second to none

We would always use Red Key Property Services to manage our property as the service is exceptional.

Mr and Mrs Davis

Thank you for all your hard work

Wonderful service, with exceptional staff - Thank you for all your hard work.

Mr & Mrs Smith

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