Our Branch

21 Bridge Street, Newport, NP20 4AN
t: 0333 3447850
Newport Area Guide

Looking to buy or sell?

Please visit our sister branch,
Fortis Properties

Out of Hours Emergency

An emergency repair would include issues that need to be fixed as soon as possible. Examples would include: burst pipe/flood, fire, vandalism, broken locks, blocked drains, blocked toilet and no heating/hot water. Anything that would be a danger to your health and safety or likely to cause damage to the property.

In the event of an emergency during a holiday period – or outside office hours – please follow the guidance below.

Smell Gas?
In the event that you smell gas open all the windows, turn the gas off at the meter and call National Gas Emergency Service on 0800 111 999
For all other emergency issues, please call 01633 742371 and our friendly team will assist you.

Residential Lettings

We pride ourselves on understanding you and your property inside-out to ensure that we find the right tenant swiftly, while achieving the optimum rental income.




Free Market Appraisal
Professional Photography
Virtual Tours
Gas Safety Record (Landlord Cost)
Energy Performance Certificate (Landlord Cost)
Electric Condition Report (Landlord Cost)
Full Inventory (Landlord Cost)
Accompanied Viewings
Negotiate Terms of Tenancy
Referencing and Credit Checks
Draw up Contracts
Collection of first month rent and deposit
Deposit Protection
Notify utilities and council of change of occupier
Set up monthly payment of rent
Collection of monthly rent
Monitoring of Rent payment
Chasing rent arrears
Production of monthly statements
Optional Rent and Legal Insurance Cover
Primary contact – Landlord and Tenant
Renew Compliance/Safety certificates (Landlord Cost)
Property Visits and report to Landlord
Day to day maintenance and repairs
24 hour emergency assistance
Manage renewal of tenancies
Service of Notices
End of tenancy process
Check Out (Landlord Cost)
Negotiate Deposit Release
Multiple property portfolio management
Portfolio report
Quarterly portfolio review meeting


Red Key is a member of the Association of Residential Letting Agents (ARLA Propertymark), The Property Ombudsman, Safe Agent, The Dispute Service (TDS) Deposit Protection Scheme, and is a licensed Rent Smart Wales Agent – ensuring that codes of practice are properly followed and all client money is protected.

Can't thank red key enough for their great service! Richard and Jackie managed to find us a perfect flat that we were able to move into only a week after viewing! I would highly recommend anyone to reach out to them if they are searching for a property in ... Read More

Tom Noble

I got the keys and entered the property Really pleasant tidy and clean. Highly appreciated your work. Thank you!

Waruni Delpagodage

Brilliant service from Callie, Richard and Jackie. Helped me through every step, was always really nice and informative, when I collected the keys, I was given a welcome pack with treats and vouchers, This made my day! Any questions or queries I had more ... Read More

Owen Bishop

As a renter, I am really happy with the service I received from RedKey. I was beginning to despair of finding anywhere to live, but the team took the time to talk to me about my needs, and offered me extremely helpful practical advice that I didn't get fr ... Read More

Gwyneth Marshman

Great service, smooth transaction as well. It was quite seamless moving in. Keep up the good work👍🏻

Pelumi Tawose

This is the best property service agency in newport. All the other agencies don't even entertain tenants. I was struggling for almost a month to find rental property in newport. Red key properties helped me find a beautiful apartment overlooking the rive ... Read More

Upasana Mishra

Amazing team! Great at replying and helping me through the property search process! Would definitely reccommend

Emily Dix

Really efficient procedures made moving in very easy.

Vangelis Tzortzis

thomson joy

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